All watches and straps comes with a 3 day return policy. In the case of shipping, the time period begins when the parcel is signed for. In the case of delivery in person, the time period begins when the watch is collected by you.
If you are not satisfied with your purchase, please contact us via email or phone to organise the return. Watches and straps must be returned in the exact same condition. In regards to straps, it must remain unworn. We will not accept returns once a strap has been used.
S.Song will issue a refund within 7 working days of receiving the item back. We will thoroughly inspect each item in order to ensure it remains in the exact same condition.
We will not issue a refund on any watch beyond your 3 day inspection period. All items shall be at the risk of the customer from the date of delivery of the goods.
Returns must be sent by the same method the watch was received with. All items returned must always be fully insured and paid for by you.
Due to complications with shipping certain brands such as Rolex to and from the United States, it remains your responsibility to ensure the watch returns to us so that we can issue your refund. Refunds will only be considered once goods are safely in the possession of S.Song and once a full inspection has taken place.